At Scarlett & Freddie, we want to make sure your pet's new gear arrives quickly and safely. Here's everything you need to know about our shipping process.
We currently ship to addresses within the United States only. We are unable to ship internationally at this time.
All orders ship free within the United States. There is no minimum purchase required to qualify for free shipping.
Orders are processed within 1-2 business days after payment confirmation. Orders placed on weekends or holidays will be processed on the next business day.
Once your order ships, you will receive a confirmation email with tracking information. You can use this to monitor your package's progress.
Please ensure your shipping address is correct at checkout. We are not responsible for packages delivered to incorrect addresses provided at the time of purchase. If you need to change your shipping address, contact us immediately at info@scarlettandfreddie.com.
If your package is delayed, lost, or arrives damaged, please contact us at info@scarlettandfreddie.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue.
We can ship to P.O. boxes within the United States.
For any shipping-related questions, email us at info@scarlettandfreddie.com or call +1 (775) 345-4881.